If you see messages similar to:
"The server, while acting as a gateway or proxy to fulfill the request, received an invalid response . . ."
"We are unable to verify which products you are licensed for at this time (the PPCMULTISELECTWS service is unavailable),"
you may need to provide an exception for ppcdownloads.thomson.com and/or ppc.thomson.com.edgesuite.net to allow your firewall and/or proxy servers to download and install your e-Tool and SMART Practice Aids - Risk Assessment products.
We recommend you work with your IT and your specific Firewall provider in creating the exception.
Leading personal firewall vendors include:
Windows Firewall - http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx
Zone Alarm - http://www.zonealarm.com/store/content/support/support.jsp?dc=12bms&ctry=US&lang=en
Norton Internet Security - http://www.symantec.com/home_homeoffice/support/productdetail/index.jsp?pvid=nis_2008
Fortinet - http://support.fortinet.com/
Barracuda - http://www.barracudanetworks.com/ns/support/
Check Point - https://usercenter.checkpoint.com/support/