Knowledgebase - Why am I unable to connect when trying to install Checkpoint Tools for PPC or SMART Practice Aids products from the internet?
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Why am I unable to connect when trying to install Checkpoint Tools for PPC or SMART Practice Aids products from the internet?

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QuestionWhy am I unable to connect when trying to install Checkpoint Tools for PPC or SMART Practice Aids products from the internet?
Answer

If you see messages similar to:

"The server, while acting as a gateway or proxy to fulfill the request, received an invalid response . . ."
OR

"We are unable to verify which products you are licensed for at this time (the PPCMULTISELECTWS service is unavailable),"

you may need to provide an exception for ppcdownloads.thomson.com and/or ppc.thomson.com.edgesuite.net to allow your firewall and/or proxy servers to download and install your e-Tool and SMART Practice Aids - Risk Assessment products.

 

We recommend you work with your IT and your specific Firewall provider in creating the exception.

Leading personal firewall vendors include:

Personal Firewalls

Windows Firewall - http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

Zone Alarm - http://www.zonealarm.com/store/content/support/support.jsp?dc=12bms&ctry=US&lang=en

Norton Internet Security - http://www.symantec.com/home_homeoffice/support/productdetail/index.jsp?pvid=nis_2008

Proxy Servers

Fortinet - http://support.fortinet.com/

Barracuda - http://www.barracudanetworks.com/ns/support/

Check Point - https://usercenter.checkpoint.com/support/

TypeInstall & Upgrades
Related Articles
KEYWORDS: Unable to verify products, PPCWEBMULTISELECT
Date Last Published8/20/2015
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