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Why do I get a message that the server does not exist when I am trying to point to a database on a server?

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QuestionWhy do I get a message that the server does not exist when I am trying to point to a database on a server?
Answer

You may need to provide an exception for SMART e-Practice Aids in your firewall to allow the application to connect to a database on a network server. If the machine on which the SMART e-Practice Aids database is installed has a firewall, then the firewall will need to be configured to allow communication with the database. To allow others to browse to the database in SMART e-Practice Aids, then the firewall will also need to be configured to allow communication with the SQL Browser service. We recommend you work with your IT and your specific Firewall provider in creating the exception.

If you use the Windows Firewall, see the topic Configure Windows Firewall for use with SMART e-Practice Aids Database in the Internet Detailed Install Guide for more information.

Tip: Configuring Windows Firewall requires administrative privileges. If you do not have administrative rights on the computer you wish to configure, contact your IT administrator.

Other leading personal firewall vendors include:

Personal Firewalls

Zone Alarm - http://www.zonealarm.com/security/en-us/support/zonealarm-service-support.htm

Norton Internet Security - https://www-secure.symantec.com/norton-support/jsp/product.jsp?ct=us&entsrc=redirect_pubweb&lg=en&product=home&pvid=f-home&version=1

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Date Last Published8/20/2015
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